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Terms & Conditions for use of the Passport Online Service

Terms and Conditions     

You must read the Terms and Conditions before you can proceed to make an online application for a passport

General Statement

This Online Passport Service is hosted and controlled by the Department of Foreign Affairs and Trade. Users of Online Passport Service are considered to have accepted these Terms and Conditions.

All applications must comply with the Passports Act 2008.

Online payments

Your Credit/Debit card will be debited by the Department of Foreign Affairs and Trade on the date of your application, unless otherwise stated.

Cardholders must be over 18.

The following cards are accepted: Diners Club International, American Express, Maestro and Visa. 

The following cards are accepted - Diners Club International, American Express, Maestro, Visa

If applications are returned to you without being approved, your payment will be refunded. A refund will also made if you cancel your application.

The Department of Foreign Affairs and Trade is responsible for processing your application and commits to issuing your passport within the times applicable to the relevant completed application provided that the form and required documentation is in order.


The material featured on this site is subject to Government copyright according to the Copyright and Related Rights Act, 2000. The material may be downloaded to file or printer for personal use only. Where this material is being issued to others, the source (including URL) and copyright status must be acknowledged.

The permission to reproduce Government copyright material does not extend to any material on this site which may be the property of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.


The contents of these pages are provided as an information guide only. They are intended to enhance public access to information about the Government and its Departments. While every effort is made in preparing material for publication no responsibility is accepted by or on behalf of the State for any errors, omissions or misleading statements on these pages or any site to which these pages connect.

Although every effort is made to ensure the reliability of listed sites this cannot be taken as an endorsement of these sites.

Data Protection

Information on the Passport Service’s privacy policy can be found here

Virus Protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Freedom of Information

The Freedom of Information (FOI) Act came into effect on 21st April 1998 and was amended on 14th October 2014.

Under FOI each person has a right to:

  • Access information held by a Government Department or certain public bodies;
  • Have personal information relating to you held by a Government Department or certain public bodies corrected where it is inaccurate, incomplete or misleading;
  • Obtain reasons for decisions made by a Government Department or certain public bodies where the decision affects you;

For more information on your rights under Freedom of Information, visit